Shipping and Returns
Expected Shipping Times. Our support team will do everything possible to ship your products as soon as possible. All of the medications available at dx-health.com are shipped within 3-4 days after the order was placed.
We provide EMS and registered air mail shipping. The drugs are shipped from different suppliers located in India, USA, UK, Canada (only ED medicines) Austria and Spain. The avergage delivery terms include the following:
- Registered air mail shipping with tracking number (12-19 business days) 7.99$
- EMS express air mail shipping 7-15 business days 13.99$
Once your parcel has been shipped we will provide you with a shipping confirmation email and tracking number of your order.
When will I get it? The delivery time varies from 10 to 20 business days. In some cases the parcel may arrive in 5-8 business days. In some cases due to the delay the parcel may arrive in 25-30 days. If you will not receive your parcel within 25-30 days we will return all of your money.
Where can I get my parcel? Usually the parcels arrive at the address provided by our customers. If you are not at home, the parcels can be left at your local post office. Please contact your local post office for additional information.
Tracking Your Shipment.Once you have placed an order and received shipment confirmation letter with your tracking number you can check the status of your order by visiting official website of your national post system (for example usps.com for US customers). You can also send us an e-mail and will provide you with the status of your order.
15 Days Money Back Guarantee
If you are not satisfied with the medicines provided by our service you should contact our customer support service within 15 days after receiving your shipment. We will try to resolve the problem by making you a reship or refund your money.
Wrong Item or Quantity Shipped
If we make a mistake with your order, please inform us within 15 days after receiving your shipment. We will reship your correct order or give you a refund. If the product is not more available we can offer you an alternative medication with the same active ingredient. If we sent you more medicines that you ordered, please inform our Customer Service and return the additional quantity. /p>
Damaged in Shipping
If your parcel was damaged during the shipment, you should provide us with the foto of your damaged pack and we can guarantee a free replacement.
For additional information regarding shipping and returns contact our customer support service. We will do our best to provide you with fast and quality delivery. Your satisfaction is our goal and priority.