Q. Do I need a prescription to order prescriptions medicines?

A.We require a valid prescription from a licensed physician for our prescription medicines. Please e-mail your prescription to support@dx-health.com

Once we receive your prescription, our physicians will review your prescription and your order will be dispatched. If the prescription is not provided within 14 days, the order will be delclined and the full refund will be issued. 

Q. How can I place an order?

A. If you need to make an order at our website you should choose the needed medication  and click "Add to card". After that you will be forwarded to your shopping card. At your shopping card you can change the quantity of product, continue shopping or confirm your order by clicking checkout. After that you will be forwarded to our Order Form when you will have to make new account at our online pharmacy. After making an account you will be forwarded to shipping page where you need to choose shipping type and then to Payment page. After payment will be forwarded to Confirmation page (where you should review your order and push CONFIRM button). If the transaction is successful, you will be forwarded to Success Checkout page. 


Q. Which methods of payment does your online pharmacy receive?

A. You can make an order at our website using Visa credit/debit card and E-check. All of the payments are proceed online. Our website does not receive payment by phone.  Once your order is successfully proceed, you will receive automatic confirmation e-mail with your order detail. All of the payment options we provide are secure and safe. For additional information regarding payments feel free to contact us any time.

Q. Is it safe to make an order though the internet using my Visa card?

A. Our website use up-to-date secure service. We use SSL to protect your confidential data.

Q. How can I cancel my order?


A. You can always cancel your order before your products are shipped. That's why you should contact us as soon as possible. We do not accept cancellation of your order when your order has already been shipped. Any disputes or chargebacks without letting us know with be treated as a Fraudulent and will forwarded to the Fraud Division of your Credit Card Company and well as FBI (Credit Card Fraud Division). Credit Card Fraud is criminally liable act of crime.

Q. How can I get my money back?

A. If you are not satisfied with the shipping and delivery terms of other issues regarding the products we provide you can ask us for a partial or full refund. If your parcel is seized by the Customs, make sure to let us know as soon as possible. We will make you a full refund if the parcel is not delivered to you within 30 business days. We will not make you a refund if you have provided us with incorrect shipping address. Sometimes we can suggest you a free reship instead of refund.

Q. Are your medications are FDA approved?


A. Some of the medications are not approved by FDA (most of generics). These drugs are approved by India FDA. Brand medications are approved by US FDA.

Q. What kind of medication do you provide?

A. Our website offers OTC and Rx preparations, including generics and brands. Each medication available on our website has a name of manufacturer. You can also get information about this manufacturer or visit official website of this manufacturer. All of the generic are manufactured according to WHO and GMP (good manufacturing practice) are correspond to the stringent requirements of drug quality.

Q. What is the different between a generic medication and brand one?


A. Generic medication contains the same active ingredient as brand medication. That's generic possesses the same therapeutic effect as brand medication. In some cases generic differs from brand in content of additional constituents like fillers, lubricants, colorants or moistening agents. In most cases generic medication works the same as brand and possesses the same therapeutic effect, indications, contraindications and side effects. Generic medications are much cheaper that brand because the manufactures do not have to pay money for laboratory and clinical trial of the medications are very expenses (more than 1 billion of US dollars).  

Q. How can I contact your website?


A. Feel free to contact us any time by sending us an e-mail or contacting us by Live chat, MSN, ICQ and Skype. We will try to resolve any occurred questions in favor of each our client.  

Q. Why do e-mails sent to me do not arrive?

A. Dear owners of AOL.com anCOX.net e-mails! You might not get e-mails from our customer support if you use AOL and Cox.net e-mail. In most cases the letters of our customer support team are recognized by your e-mail provider as a spam and are forwarded to SPAM folder. Please check your spam folder if you do not receive a confirmation e-mail after making an order at our website. For more information contact your AOL or Cox.net customer support.

Q. Why are your prices low?
A. We provide the medicines available at our website directly from the drug manufactures. That's why we can offer you low prices of all our medicines.

Q. Why was my order declined?

·         Your order can be declined if you wish to cancel your order prior it has been shipped.

·         Your first order is too big (more than 300$). Your first order should not exceed 300$)

·         The medication ordered is not currently available at our ware house.

·         Identical order. You have placed several identical orders. We will contact you on this issue as soon as possible.

·         Incorrect shipping address. We will not ship your orders to addresses which do not exist.

·         Shipping country is currently unavailable. We do not ship our medicines to certain countries like Sweden, Russia, India, China and others.

Q. Where can I get information about tracking number of my order?


A. You can always contact us for a tracking number. We will provide you with the tracking number as soon they will be available.