Shipping and Returns
Expected Shipping Times. Our support team will do everything possible to ship your products as soon as possible. All of the medications available at dx-health.com are shipped within 3-4 days after the order was placed.
We provide EMS shipping. The medicines are shipped from different suppliers located in India, USA, UK, Canada (only ED medicines) Lithuania, Singapore. These are the shipping options available:
- EMS express air mail shipping (5-10 business days) 14.95$
Once your parcel has been shipped we will provide you with a shipping confirmation e-mail and a tracking number.
When will I get it? The delivery time varies from 10 to 20 business days. In some cases the parcel may arrive in 5-8 business days. In some cases due to the delay the parcel may arrive in 25-30 days. If you did not receive your parcel within 25-30 days we will provide a reship or refund.
Where can I get my parcel? Usually the parcels arrive to the shipping address provided. If you are not at home at the time of delivery, the parcel can be left at your local post office. Please contact your local post office for additional information.
Tracking Your Shipment.Once you have placed an order and received a shipment confirmation letter with your tracking number, you can check the status of your order by visiting an official website of your national post system (for example usps.com for US customers). You can also send us an e-mail and we will provide you with the status of your order.
15 Days Money Back Guarantee
If you are not satisfied with the medicines provided by our service you should contact our customer support service within 15 days after receiving your shipment. We will try to resolve the problem by making you a reship or refund your money.
Wrong Item or Quantity Shipped
If we make a mistake with your order, please inform us within 15 days after receiving your shipment. We will reship your the correct order or give you a refund. If the product is not available any more we can offer you an alternative medication with the same active ingredient.
Damaged in Shipping
If your parcel was damaged during the shipment, you should provide us with the pictures of your damaged parcel and we can guarantee a free replacement.
For an additional information regarding shipping and returns please contact our customer support service. We will do our best to provide you with fast and quality delivery. Your satisfaction is our goal and priority.